What is a People Operations Platform and How It Can Help Your Entire Organization

Over the past year, the workforce has fundamentally changed and only continues to swiftly evolve. From adopting a remote work model, to meeting employee expectations around the overall employee experience, executives have been dealt a new hand in how they lead their businesses. Now, more than ever, today’s leaders need the tools and technology to understand their current workforce and effectively plan for change.

However, many workplaces continue to work with outmoded systems and disparate datasets, stymieing leaders from making holistic, data-driven decisions. The effects of such bottlenecks trickle down throughout the entire organization: Functional managers can’t support their teams from afar when strategies aren’t clear and insights are fragmented. In turn, employees are left questioning their own roles within the bigger picture.

Luckily, innovations in HR technology and people analytics are tackling such roadblocks. Now, people operations platforms like ChartHop exist to build connections between discordant systems, eliminating bottlenecks and aggregating core people-related data into one, centralized platform. This connectivity empowers everyone across an organization -- executives, functional managers, and employees -- with the insights that allow them to thrive and push the company forward.

What is a people operations platform?

Traditionally, a people operations platform is technology that centralizes disparate sources of people data from HRIS systems, making insights accessible to HR teams.

“People analytics”, AKA HR analytics or workforce analytics, refers to any data that’s tied to an organization’s people. This goes beyond core demographics, job titles, and org structure — people analytics are comprehensive, allowing leaders to better understand the ins-and-outs of their workforce.

While standard HR analytics platforms have long existed to help HR teams, a tool like ChartHop centralizes and visualizes rich people analytics for everyone in an organization. This accessibility fuels better alignment at every level, ultimately driving a better bottom line.

How a people operations platform Helps Leaders, Managers, and Employees

Business Leaders

The crux of an executive’s job revolves around strategic development—something that can’t be done without the right insights or cross-company alignment.

At its core, a people operations platform like ChartHop helps modern leaders strategize more effectively, collecting people-related data from across the organization and visualizing it in an easy-to-use org chart, dynamic reports, and interactive maps. By understanding the state of their organization today, executives can seamlessly plan for tomorrow.

In addition to current people-centric information, ChartHop stores a company’s historical data on everything, from organizational structure to engagement ratings, allowing leaders to see exactly how the company has evolved over time. Such insights fuel informed scenario planning, helping executives to forecast effectively based on past performance. This helps to lay the groundwork for future initiatives, like budget allocation, structural changes, and succession planning.

All of this makes for successful strategizing that comes from the top. Once plans and goals have been determined, such technology gives executives an easy way to communicate plans down to their people, fueling alignment and driving results.

Managers

Once leaders lay the foundation, it’s the manager’s job to execute on those goals. Operationally, people operations platforms are a multi-tool for managers, providing them with the right intel and technology to inspire their team and deliver results—all in a remote setting.

With ChartHop, team data is visualized and stored in one, dynamic source, providing team leads with an up-to-date view of department structure, performance, workloads, engagement levels, skills gaps, and more. Rather than tracking data down from multiple systems and tapping their HR business partner or people operations teams, managers can access everything they need in a secure spot, while using robust reporting tools and metrics to make sense of it all.

While such insights support strategy and team advocacy, a people operations platform like ChartHop also serves as a tactical resource for managers to manage their people. Team leads can use the system to set consistent goals, develop employee performance plans, record 1:1 meeting feedback, review engagement surveys, monitor learning opportunities, and more.

Employees

Employees need to understand how they contribute to the overall bigger picture, what they need to accomplish to deliver results, and how to stay connected to the rest of the organization. Otherwise, success is in jeopardy.

That’s where people analytics come into play. With a platform like ChartHop, there is no confusion around individual direction and growth. Rather than relying on their managers to find answers, employees can use ChartHop to access critical information on their own. The platform serves as a personalized hub that houses all of their professional data, like OKRs/KPIs, personal compensation data, upskilling plans, career progress, and more. That way, there’s no confusion about how they fit in and where they’re headed. Instead, they have the tools to own and drive their growth.

ChartHop also provides transparency into organizational direction and strategic planning. This means individual contributors can easily access core values, goals, and mission statements in one place, so nothing is ever lost in translation while ensuring everyone is on the same page.

As the organization scales and evolves, ChartHop serves as a self-serve directory for employees to leverage in their day-to-day routines. Especially as headcount is added or department structure changes, it’s vital for people to know “who’s who” in the organization beyond just their names and job titles. ChartHop fuels better cross-functional engagement, allowing employees to fill out personalized “About Me” profiles that give their peers insight into their working styles, communication preferences, and more. That way, employees know who to turn to on the job and how to meet them where they’re at.

One Platform, Built for Everyone

The workforce will only continue to evolve, making a tool to keep up and strategize effectively all the more vital. Leaders also need technology to communicate new goals and plans seamlessly down to their people. Otherwise, success won’t happen.

A people operations platform like ChartHop prioritizes transparency, aligning strategies from the top and communicating them down, so everyone can get on board. Managers have the tools to support their teams from afar, while individual contributors understand key objectives to better drive results. All in all, a people operations platform facilitates connectivity that ensures success.

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